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    Grasshopper Herder

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    Latest Posts

    • Fear and the Sandbox, Part II: Nurturing Innovation in the Workplace
    • Learning Culture Part II: How to Get the Best Out of Everyone
    • Paper Prototyping: How TenTune Harnessed the Power of the Pencil
    • Innovation Metrics – What Should Innovation Programs Measure?
    • Innovation Portfolio Management – Principles Before Tools

    Topics

    • Innovation Ecosystem
    • Lean Startup
    • Teamwork & Leadership
    • User Experience & Research

Customer Development

Customer Development is a methodology created by Steve Blank that predates Lean Startup. Although the term is often confused for customer discovery (talking with customers) it is the entire four step methodology including scaling a company.

How Asking Works: A Crash Course in Customer Discovery Questions

Interviewing strangers is a science as much as an art. Learning how questions actually work can give you fresh insight into the customer discovery process. Continue reading...

What a Journalist Can Teach Lean Startups about Customer Interviews

Customer discovery tips from a writer who’s interviewed everyone from astronauts to zookeepers. Continue reading...

User Interview Questions- How a Focus On Storytelling Can Solve OUR Pain Points

Interviewers have pain points too. Here’s how a focus on the elements of storytelling can make your discovery process rewarding and pain-free. Continue reading...

Customer Discovery Interviews Part 1: Focus on Storytelling

A list of questions and answers will only get you so far in a discovery interview. To truly understand your customer, you have to listen to their stories. Continue reading...

How Do I Know When I’m Done with Customer Discovery Process?

Is the customer discovery process one of your pain points? Find out how many interviews you should do, how often, and how to process the information quickly so you can move on to your build in no time. Continue reading...

Guest Post: Market Opportunity Navigator by Sharon Tal-Itzkovitch

Identifying your target market is crucial to product success. Use this method and guide to set a promising strategic focus. Continue reading...

B2B Startup Sales: A Lean Approach

Have you thought about using Lean Startup to improve your sales process? The founder of Shipitwise reveals how he used lean principles to improve B2B sales. Continue reading...

Guest Post: Introducing The Customer Happiness Canvas

The Customer Happiness Canvas is a tool for teams to visualize strategies for getting and keeping customers. Continue reading...

Concierge MVP: Why You Should Experiment with User Onboarding

User onboarding is tricky, but critical. Concierge onboarding is helping a customer 1-on-1 so they can get value from your product or service right away. Continue reading...

Startups Working with Large Companies & B2B MVP

(This is a guest post by Sean Murphy, who coaches early stage technology firms for B2B MVP. You can find Sean on Twitter, LinkedIn or on his blog.)... Continue reading...

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Topics

  • Innovation Ecosystem
  • Lean Startup
  • Teamwork & Leadership
  • User Experience & Research

Free Resources for Startups

  • The Real Startup Book
  • Learn S.M.A.R.T Template
  • Product/Market Fit Storyboard
  • Cheat Sheets

Tristan Kromer

I help product teams go fast. My team at Kromatic and I coach teams on an ongoing basis and help design Innovation Ecosystems.

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Copyright © 2021 · Tristan Kromer
Thoughts from a Lean Startup Coach & Innovation Ecosystem Designer
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