Guest Post: Introducing The Customer Happiness Canvas
The Customer Happiness Canvas is a tool for teams to visualize strategies for getting and keeping customers. Continue reading...
Why You Should Experiment with User Onboarding
User onboarding is tricky, but critical. Concierge onboarding is helping a customer 1-on-1 so they can get value from your product or service right away. Continue reading...
Startups Working with Large Companies & Minimum Viable Products
(This is a guest post by Sean Murphy, who coaches early stage technology firms. You can find Sean on Twitter, LinkedIn or on his blog.) Startups have to take care to... Continue reading...
Killed by Expectations – Customer Development & UX
How much stress, anger and frustration can one simple malfunction or a minute delay in response cause? We experience expectation frustration on a daily basis. Continue reading...
12 Random Customer Development Tips
Customer development is hard. It takes work to get it right and you'll always be improving your technique. Here are a few tips I like to keep in my head while I'm getting out of the building. Continue reading...
10 Lean Startup Machine Tips and Tricks
1) Focus relentlessly on people. 2) Cash in hand beats bullshit on slide... 4) If your MVP can't prove you wrong, then it can't prove you right either. Continue reading...
Top 3 Ways to Fail at Customer Development
Top 3 Ways to Fail at Customer Development: Fail #1 - Talk talk talk Fail #2 - θυμάστε αυτό Fail #3 - Being Gullible Continue reading...
Customer Personas for Customer Development
Personas are an amazing tool for doing customer development. They are the clearest form of hypothesis, test, and learn (a.k.a. build, measure, learn) Continue reading...
Three Lean Startup Principles to Live By
Three principles that everyone at the TechBA lean startup bootcamp by TechBA agree on including Patrick Vlaskovits, Brant Cooper, Tim McCoy and Hiten Shah. Continue reading...
How do you validate your startup idea with customers?
If the customer doesn't start complaining for the next fifteen minutes, they don't have a pain point. The length of time a person will complain uninterrupted is a pretty good proxy for the amount of pain they're feeling. Continue reading...