Guest Post: 5-Steps to Prioritization That Actually Works

(This is a guest post by Dan Toma, an Accelerator Manager and Coach, and author of the upcoming The Corporate Startup Book. You can find Dan on Twitter, LinkedIn or his blog.)

Like with so many other good ideas that looks trivial on paper, but people struggle applying, prioritization using a Hi-Lo diagram will be classified, by the ones that tried it and failed, as exactly that: a good idea that even though on paper makes sense, in real life it’s creating more hustle than it solves.

Being a big fan of this way of prioritization ever since I’ve read David Sibbet’s Visual Teams and Visual Meetings, I’ve tried it in many circumstances and actually wrote about it on a couple of occasions.

Looking back on all of my attempts of using the method, it is safe to conclude that, my success with the method had more to do with the fact that I was using it alone and the number of things I tried to prioritize was quite limited, than with me actually understanding how to build and use a HiLo.

The Illusion of Work Life Balance

Work Life Balance Tip: Go for Flow Instead

Here's a work life balance tip, forget about it.

I discovered a deep problem in my own work life balance and figured out a simple hack to fix it that took only a minor modification of my behavior and almost zero effort: Forget balance and go for flow.

The Illusion of Work Life Balance

It started with realizing that work life balance is a bad concept.

Work is a subset of life. It isn’t a separate, distinct thing. I’m fortunate to enjoy my work and it’s a part of my life.

What we generally mean when we say we “don’t have work life balance” is that we’re exhausted when we get home. We’re unhappy. We’re stressed.

We’re unable to muster the energy to be present with our family and loved ones. (Or perhaps we don’t have the energy to go out at the end of the day and try to meet some potential loved ones.)

I’ve had this same issue and it’s not a lack of balance. It’s a lack of flow. And I have a fix.

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Sketch notes from London Agile UX meetup with Business Model Canvas for User Experience

Jump Grasshopper, Jump! – Lean Startup Meetups

Sooo...I haven't been updating my blog recently.

Been a bit busy and I will try to get back into a regular blogging schedule, finish my posts on the Business Model Canvas for User Experience (which I think will be promptly renamed), and do some other posting on personas.

Big news, I joined LUXr!

[Update: It was a really fun year working with Luxr but as they have shifted focus away from direct coaching with accelerator programs to their direct to consumer video model I've decided to keep working as a lean coach with accelerators & enterprises independently as well as building up the Lean Startup Peer-to-Peer Circle where I can do the most good.]

I've been working together with LUXr / teaching elements of their curriculum for the past year or so and it's great to finally get a chance to work with the great team of Janice Fraser, Kate Rutter, Jason Faser, and Jeana Alayaay! I've been hacking away on a new web site for them the past two weeks and I'll be posting a lot more about what I'm doing over there on this blog and theirs at

In the meantime, I'm travelling in Europe doing a bunch of different workshop, talks and visiting different lean startup meetups. Today I'm at the Manchester Lean Startup Group. Yesterday I was in London at the Agile UX Meetup and one of the awesome participants in the Business Model for User Experience workshop contributed these sketchnotes. Enjoy and go check out the sketch notes of Eva-Lotta Lamm on her site.

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Censorship - see no evil, hear no evil, speak no evil


I'm generally not the type to go stage a sit in, but I'll be attending tomorrow's protests against SOPA / PIPA. And this site will go dark tomorrow in solidarity with Wikipedia, Reddit, and others.

For those of you who may not know, the US Congress is once again demonstrating it's complete lack of internet understanding by drafting a law that potentially opens up some lovely security holes and nice legal DoS possibilities. Perhaps they are trying to stop the kittens from clogging up the intertubes.

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How to Lose a Customer in Six Easy Steps

Customers matter. Customer development doesn't end with product/market fit. Your customer support process is an ongoing dialog with the customer that provides valuable information to just just fix problems, but discover new product opportunities.

Companies that forget the customer are denying themselves the right to innovate.

The Saga

It started simply enough, there was a fairly obvious $8,364,175.00 error in my financial statement from (now owned by Intuit) that prompted me to contact customer support with this email:

Mint is showing "Your $8,364,175.00 purchase from Peated has cleared your PayPal - PayPal Account account."

It should go without saying that I have not spent over eight million dollars on anything. The charge was 175 EUROs.

Thank you,


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