Concierge vs. Wizard of Oz Test
There are two lean startup methods that are often confused with one another. As a result, they're often misused: Wizard of Oz and Concierge Continue reading...
Why You Should Experiment with User Onboarding
User onboarding is tricky, but critical. Concierge onboarding is helping a customer 1-on-1 so they can get value from your product or service right away. Continue reading...
In a World with No Technology…
In a world with no technology or data, what would better and worse look like? When technology becomes and end in and of itself, ridiculous things happen. Continue reading...
Putting User Insights Into Context
User insights are critical for a great user experience. Recognizing the value of experimenting to for customer insights is the first step toward innovating. Continue reading...
In Defense of the Hi.P.P.O
Hi.P.P.O is the Highest Paid Person's Opinion. A time honored way of making decisions which goes back centuries. 3 reasons to listen to the Hi.P.P.O. Continue reading...
“Which Experiment Should We Run?” – 8 minute video
Figuring out which experiment or research we should run starts by laying out our assumptions and learning priorities. The Real Startup Book helps us organize our assumptions and... Continue reading...
Generative Research: Picnic in the Graveyard
If our goal is to generate ideas, there a variety of methods. One of my favorites was told to me by Sean K. Murphy: Picnic in the Graveyard Continue reading...
The Future of Product Management and Lean UX
We product managers have let ourselves be put into smaller product owner boxes. We've been focused on process when the biggest risks are about markets. Continue reading...
Killed by Expectations – Customer Development & UX
How much stress, anger and frustration can one simple malfunction or a minute delay in response cause? We experience expectation frustration on a daily basis. Continue reading...
Selling a Kick in the Ass – Product/Market Fit
"Everyone" is not our customer. Neither are "Consumers" or "SMBs." Unless the problem we are solving is death, not everyone wants our solution. Continue reading...