User Experience & Research

We endlessly debate, only to be frustrated by a 10 px difference in alignment that could be easily understood if we were in the same room and could point to it. Continue reading...

Is anyone else out there sick of signing up for on-line products that don't do what they promised? "It's only an MVP" is a poor excuse for bad user experience. Continue reading...

Since writing more about design, I've been getting emails asking for design feedback. Unfortunately, no one seems to include a description of the customer. Continue reading...

"What the best tool for wireframing?" I've used quite a few and I've come to a pretty strong opinion on the best tools for the job. Continue reading...

Personas are an amazing tool for doing customer development. They are the clearest form of hypothesis, test, and learn (a.k.a. build, measure, learn) Continue reading...

There's a whole academic (and practical) discipline out there which has been doing something suspiciously close to Customer Development over two decades. Continue reading...

I've spent the week hacking away on MonkeyMake.it as part of the LUXr.co residency program where I'm learning more about User Experience design under the mentorship of Janice Fraser (@celevergirl) and her #leanUX mafia including my friend Tim McCoy (@seriouslynow). Continue reading...

Three principles that everyone at the TechBA lean startup bootcamp by TechBA agree on including Patrick Vlaskovits, Brant Cooper, Tim McCoy and Hiten Shah. Continue reading...

51 revisions in 18 days, almost all of which are iterations based on feedback from users without writing a single line of code. Continue reading...