UnLearning to Lead

By: Tristan Kromer

I recently had the pleasure of attending a beta-test workshop by Barry O’Reilly based on his new book Unlearn.

There was a lot to unpack, but one of the most notable themes (and a key interest of Barry’s) was his focus on unlearning management styles and adapting to intent-based leadership — the idea that managers should empower their team members by letting them lead in their own areas of specialty. Or as the saying goes, “Hire great people, and then give them the freedom to be great.”

The mindset I had chosen to work on through the workshop was my own ability to delegate, so the last section on leadership was a perfect fit for me. What’s the best way to stop executing tasks as an individual contributor and delegate more work to my team?

Intent-based leadership is not a new concept. It’s been around at least since military theorist Carl von Clausewitz wrote on the subject in the 1800s, and probably goes as far back as Sun Tzu. Barry showed David Marquet’s 2014 video on the same theme. I particularly like how Marquet frames the concept of achieving greatness, that Greatness rests on the pillars of Clarity and Competence.

Greatness rests on the pillars of Clarity and Competence

Or, because I like equations:

Greatness = Clarity x Competence

I want to empower my team members to be leaders in their own right, but as the team leader, I’m still responsible for the quality of their work. So how do I ensure the goals are clear and their abilities and competence is up to the task?

We can have an incredibly talented team, but if there is zero clarity on our strategic goals, we will never achieve greatness. Or we can have crystal-clear goals, but without a competent team with the right skills for the task, we will strive for mediocrity.

Put It in a Box

As Barry mentioned in the workshop, whenever confronted with two dimensions, it’s a consultant’s obligation to put it in a 2×2 matrix.

Competence and Clarity 2x2 Matrix

p. 106, figure 7.1, Unlearn: Let Go of Past Success to Achieve Extraordinary Results

Barry advises leaders to push towards the top right box by relinquishing command and control, but I need some more information to be able to get there. So with Barry’s permission, I’m going to hack his 2×2. For frameworks like this, I want something diagnostic and prescriptive. I’d like to know at a glance:

  • What are the symptoms of having a teammate in a certain quadrant?
  • What are my current behaviors?
  • How are those current behaviors impacting both myself and my team?
  • How can I improve my own behavior to produce better team results?

I also want to change the term competence to capability. I want to be able to share this framework with my team, and being in the “low competence” zone sounds like being accused of incompetence bordering on basic stupidity.

Pillar Greatness Clarity Capability

Competence (at least in English) is sometimes considered an innate virtue of someone’s character. Capabilities are something that we have or don’t have in a specific domain. I have some basic capabilities with a guitar, but I’m incapable of producing anything other than sounds of flatulence with a trombone.

Blank Clarity Capability Matrix

Low Capability and Low Clarity

  • What are the symptoms of having a teammate in this quadrant?

Symptoms: Dangerous behavior with a negative impact on the team and our goals.

The teammate doesn’t understand what we’re trying to accomplish, and everything they do either has no impact, or worse, just creates more rework for everyone else.

Low Capability and Low Clarity

This is not to say that person can’t be useful, but that they do not have the skills for the domain they are currently operating in, like an engineer working in a sales role.

  • What are my current behaviors?

Not what I should do, but what is my gut reaction — good or bad — to this situation?

Behaviors: Get frustrated and fire them. “You suck, get out!” (No, I wouldn’t really say that, but yes, I can be a jerk.)

It’s a gut instinct that I’m sure many would sympathize with. It could be the right call, but it could also be a missed opportunity to evaluate team processes.

  • How are those current behaviors impacting both myself and my team?

Impact: Apathy

From the teammate’s perspective, “I’ve been given a task I don’t know how to do and I don’t know why I’m doing it and I have no support. I’ve been set up to fail and this is unfair, so why should I care?”

It’s not an unreasonable reaction. We’ve all been in situations where we lacked any support to gain the necessary skills and we simply couldn’t perform.

Low Capability and High Clarity

  • What are the symptoms of having a teammate in this quadrant?

Symptoms: High demands on management time and attention.

The teammate understands the desired outcome but spends a huge amount of our time consulting, verifying, making small mistakes, and asking for guidance. It’s a use of time that can have its benefits, but when confronted with a number of these situations can get to the point where work is simply not getting done.

Coach with whistle helping a very confused person

  • What are my current behaviors?

Behaviors: Control.

It takes longer to explain how to achieve the goal than to just do it.

“I don’t have time to explain, let me use your computer. I’ll fix it”

  • How are those current behaviors impacting both myself and my team?

Impact: Frustration

From the teammate, “I know what I should be doing but I don’t know how. My manager tells me what to do, but I’m not learning and I feel like I’m not trusted.”

From the manager, “If I spend the time to train everyone on every detail, things simply won’t get done.”

High Capability and Low Clarity

  • What are the symptoms of having a teammate in this quadrant?

Symptoms: Everyone is busy and things are happening, but there is no positive impact on the company. “We’re just hamsters running in place, and the company is going nowhere.”

We're just hamsters running in place, and the company is going nowhere.

  • What are my current behaviors?

Behaviors: Command

Just tell them exactly what to do and everything will be fine. Micromanage it.

This is probably the most common thing we at Kromatic see in our clients: great people who aren’t given any freedom in their actions and ultimately have no idea what the company strategy is.

  • How are those current behaviors impacting both myself and my team?

Impact: Resentment

From the teammate’s perspective, “I know what I’m doing, but this jerk clearly has no idea which way we’re going.”

This is just a terrible situation for an employee. It’s asking them to read tea leaves in a hurricane.

reading tea leaves in a hurricane

Every time we have to guess at the goal, we take action and then are told we’re doing it wrong. Yet we’re working 60 hours a week and we’re not making progress. Disaster. Time to quit.

High Capability and High Clarity

  • What are the symptoms of having a teammate in this quadrant?

Symptoms: Great Impact.

No problem! Right?

  • What are my current behaviors?

Behaviors: Promote them to a level that gives them the freedom to be incapable.

“Great, looks like you’re ready for a new challenge.”

This person is awesome, so they should shoulder more responsibilities (than they are actually able to manage).

A man at the top of Greatness, Clarity, and Capability

The problem here is that no one ever stays in this box because they get promoted right up to the point where they have no idea what they are doing.

As Barry says, “The end result of this very common situation is the Peter Principle, where managers rise to their highest level of incompetence and battle to stay there for fear of being found out. They are unhappy and inefficient, and they inhibit further progress for others.”

  • How are those current behaviors impacting both myself and my team?

Impact:

From the teammate’s perspective, “I keep getting promoted so I must be pretty good at this.”

It sounds great, but ultimately this is perpetuating our own bad leadership style.

Breaking the Cycle

In all of my gut reactions, I’m doing almost nothing to move people up and to the right towards greatness and impact.

In fact, I’m moving people at the top to the left. So following my instincts and the path of least resistance inevitably leads to mediocrity. Which brings us to the final and most important question:

  • How can I improve my own behavior to produce better team results?

In each case, what is the behavior that will move people up and to the right and keep them there?

As Barry says, “Leaders can actually gain more control by taking their hands off the wheel and allowing those employees closer to the situation to make decisions at speed and take accountability for the results.”

  • High Capability and High Clarity: Shut up
    • Just let them do their job and get out of the way.
  • High Capability and Low Clarity: Back-brief
    • Explain the strategy and have them explain it back until everyone is crystal clear.
  • Low Capability and High Clarity: Coach
    • Coach them to improve their capabilities or reassign them to an area in which they are already capable.
  • Low Capability and Low Clarity: Root Cause Analysis
    • Why did we hire someone without the needed skills who also doesn’t know what our company vision is?
    • Is something wrong with our hiring process?
    • Is there a different area where this person has skills relevant to our mission?
    • Can we as a company afford to invest the time to fix the mismatch in skills and the lack of clarity?

In each case, we want to move people up and to the right if possible. More importantly, we need to adapt our leadership style and our decisions to the situation at hand.

Lessons Learned

  • No one style of leadership will fit everyone.
  • The default behavior can often be the wrong one.
  • The problem isn’t your employees, it’s probably you.

P.S.: If you’d like to learn more about Unlearn, check out Barry’s site here.

Discussion (6 comments)

  1. Humphrey Laubscher says:
    04.04.2019.

    Absolute gold Tristan! Thanks for breaking down and iterating in great Lean fashion!

  2. Christopher Canis says:
    05.04.2019.

    As an old Marine, my management style is based on knowing EXACTLY when to do the following three things:
    1) When to lead
    2) When to follow
    3) When to get out of the way.

    If one knows objectively why and when to do those three things, they are certain to succeed. This goes for when you own the company, or are just starting out. It has served me well over the years.

    1. Tristan says:
      05.04.2019.

      Did you have any tricks or tips for knowing when to do each of those three actions? (Especially in the context of an employee who might not know they need help.)

  3. Christopher Canis says:
    07.04.2019.

    Tristan,
    Cliff notes version:
    1) Know what you don’t know – actively work to understand those things. You can’t manage it if you don’t understand it! Be a polymath!!!
    2) Know your managers’ and their subordinates’ strengths and weaknesses. Use their strengths and supplement their weaknesses by directing stronger members to assist in those areas.
    3) Don’t get sucked into thinking you are the smartest person in the room – you might be the owner or boss, but that does not mean you are the best at everything. Let the stronger horses run ahead from time to time, but never let go of the reins. You are still the one in ultimate command.
    4) Mission first, always. Make sure everyone on the team hears that from your own mouth and sees it by your own actions. Accept nothing less from your managers, they should accept nothing less from their subordinates.

    In regards to employees that seem reluctant to acknowledge the need for help and don’t want to accept it – fire them. There is no room in a start up or small business for social work. You can develop talent, but it is fundamental to their value in an organization that they welcome direction and help as a growth opportunity, not as an insult to their ego.

    I have no idea how my way of doing things fits in with the current methodology, I just know it has worked for me across a shockingly wide array of industries. From the USMC, to multi-channel retail, explosives, oilfield consulting, medical devices and biologics, IT, etc. etc. etc.

    1. Chris Cannon says:
      08.05.2019.

      This is excellent, Christopher! Same techniques I use to coach ultimate frisbee. Laugh all you want — I too learned this in the Marine Corps. =)

  4. Pingback: UnLearning to Lead Part II: How to Get the Best Out of Everyone – Innovation & Ecosystems

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